How do I set up Offline Mode?

Published on Jul 7, 2026Updated on Jul 20, 20266 min read1

Offline Mode is a security feature that allows you to set a protection period of up to 12 hours with hour-level precision (for example, 22:00–08:00). Once enabled, any withdrawal request initiated during the protection period will be blocked, regardless of the withdrawal amount.

This provides an additional layer of protection by preventing withdrawals during your selected protection period.

Who can use Offline Mode?

Offline Mode is available to all users who've completed identity verification. It's supported on web, and on the app with version 6.180 or above.

Note: if you're using the app version earlier than 6.180, update to the latest version to ensure Offline Mode is fully supported and your account is protected.

Which withdrawal channels does Offline Mode cover?

Any withdrawal through these channels is blocked during your protection window:

  • on-chain withdrawals

  • P2P selling

  • API withdrawals

  • Pay top-ups

Note: if an API withdrawal starts during your protection window, it's blocked automatically and can't be resumed with facial authentication through the API. You'll need to wait until the protection window ends before retrying.

How do I set up Offline Mode?

Step 1: Open Withdrawal Security

Go to Menu > Account Settings > Security > Withdrawal Security.

On the app:

Security settings page with Withdrawal security highlighted

On the web:

Web security center page with Withdrawal security highlighted

Step 2: Open Offline Mode settings

In Security Center > Advanced security > Withdrawal Security, select Offline Mode to open its settings page. You'll see the current status (Enabled or Disabled) and your existing protection window, if you've set one before.

On the app:

Withdrawal security page with Offline mode on app

On the web:

Withdrawal security page with Offline mode on web

Step 3: Set your protection window

Set your protection window with hour-level precision for up to 12 hours (for example, 22:00–08:00).

Note: your protection window uses your device's current timezone when you set it up. If you change your device's timezone later, the protection window will continue to use the original timezone until you update your Offline Mode settings.

On the app:

Set offline hours page with timezone and time range on app

On the web:

Set offline hours page with timezone and time range on web.

Step 4: Confirm

Select Confirm. Setup is complete — no authentication is needed at this step.

Note: once enabled, you can't modify or turn off Offline Mode while you're inside the protection window. Set your window carefully before turning it on.

How do I edit my Offline Mode protection window?

Go to Security Center > Offline Mode at any time to adjust your protection window.

  • Outside the protection window: Complete facial authentication to confirm the change.

  • During the protection window: You can't edit the protection window. Wait until the protection window ends before making changes.

How do I disable Offline Mode?

Go to Security Center > Offline Mode and turn off the feature.

  • Outside the protection window: Complete facial authentication to confirm.

  • During the protection window: You can't disable Offline Mode. Wait until the protection window ends before trying again.

What authentication does each Offline Mode action need?

  • Enabling Offline Mode: No authentication is required.

  • Editing or disabling Offline Mode: Facial authentication is required when you're outside the protection window.

  • During the protection window: Editing or disabling Offline Mode isn't available.

  • Withdrawals during the protection window: All withdrawals are blocked automatically and can't be approved through authentication.

What happens during my Offline Mode protection window?

During your protection window, all withdrawal requests are blocked, regardless of the withdrawal amount or channel used.

You won't be able to bypass the restriction using facial authentication. To make a withdrawal, wait until the protection window ends.

Note: if a withdrawal also meets the conditions for Large Withdrawal Protection, Offline Mode will still block the withdrawal directly. Facial authentication for Large Withdrawal Protection won't be prompted.

FAQ

I can't find Offline Mode in my Security Center. Why?

This feature is only available to users who've completed identity verification. If you haven't completed identity verification, the feature won't be displayed.

Can I turn off Offline Mode while I'm inside the protection window?

No. You can't edit your protection window or disable Offline Mode while the protection window is active. Wait until the protection window ends before making changes.

What happens if my withdrawal also exceeds my Large Withdrawal Protection threshold during the protection window?

Offline Mode will block the withdrawal automatically during the protection window. In this case, you won't be prompted to complete facial authentication for Large Withdrawal Protection.

What timezone does Offline Mode use?

Your protection window uses the timezone of your device when you first set up Offline Mode.

If you change your device's timezone later, your protection window will continue to use the original timezone until you update your Offline Mode settings.

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