How do I withdraw an untradable asset?

Published on 26 Sept 2023Updated on 9 Sept 20262 min read2,079

If an asset appears under Untradable assets, you may be able to withdraw it to a wallet or platform that supports the same crypto, network, and token contract.

How do I withdraw an untradable asset on the app?

Note: This feature is available on app version 6.0.29 and above. Update to the latest version before proceeding.

  1. Open the OKX app, go to Assets

  2. Scroll down to Untradable assets

If you can’t see this section, turn on Show untradable assets in the display settings.

  1. Tap the untradable asset. If self-service withdrawal is available, you’ll see a Withdraw button.

  2. Enter a receiving address and the amount you want to withdraw, then follow the on-screen instructions.

Before submitting:

  • Check the withdrawal fee and the asset used to pay it on the confirmation page. The available fee option depends on the asset. Make sure you have enough of the asset shown on the confirmation page to cover the withdrawal fee.

  • The fee shown on the withdrawal page is a blockchain network fee.

How do I withdraw an untradable asset on the web?

  1. Go to Assets and select Withdraw.

  2. Open the Untradable tab and select the asset you want to withdraw.

  3. The withdrawal network is selected automatically based on the asset.

  4. Enter the receiving address in the Address field and the amount you want to withdraw in the Amount field.

  5. Review all details carefully, then select Submit.

Before submitting:

  • Check the withdrawal fee and the asset used to pay it on the confirmation page. The available fee option depends on the asset. Make sure you have enough of the asset shown on the confirmation page to cover the withdrawal fee.

  • The fee shown on the withdrawal page is a blockchain network fee.

What if I can’t withdraw the asset?

Submit the feedback form for further review. The availability of a recovery option depends on the asset and network and isn’t guaranteed.

How can I avoid this next time?

Before transferring crypto, confirm that the receiving platform supports the exact crypto and network you plan to use. Where applicable, also verify the token contract address.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold crypto/digital assets, or (iii) financial, accounting, legal, or tax advice. Crypto/digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding crypto/digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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