FAQ

Account management and security

How do I whitelist OKX Emails?
Published on Nov 26, 2024Updated on May 29, 202683
How do I download my account statements?
Published on Nov 6, 2024Updated on Jul 27, 20264
How do I register for an OKX account?
Published on Sep 6, 2024Updated on May 29, 202645
How do I update my authenticator app?
Published on Aug 1, 2024Updated on May 29, 2026259
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on May 29, 20269
How do I freeze my account? (app)
Published on Jul 11, 2024Updated on Jun 2, 20267
How do I register an account on OKX?
Published on May 23, 2024Updated on Jul 27, 202628,618
What should I do if my phone number/email address/authenticator app is unavailable?
Published on Sep 15, 2023Updated on Jul 2, 20266,499
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on May 29, 202630
How can I change my phone number?
Published on Sep 7, 2023Updated on Jun 19, 2026
How do I update my email?
Published on Sep 6, 2023Updated on Jul 28, 20263
How do I change my email?
Published on Sep 6, 2023Updated on Jul 9, 20264,315
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Jul 2, 202614,139
How do I link an authenticator app?
Published on Aug 29, 2023Updated on May 29, 202616,886
What is sub-account?
Published on Aug 22, 2023Updated on Jul 9, 20261,893

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