My virtual OKX Card was compromised. Can I get a new one?
If you believe your virtual OKX Card details were compromised, you should act quickly to prevent further spending.
1. Lock your card
In the OKX app, go to Card and toggle Lock card. Locking blocks new purchases, and new subscriptions may also be blocked. Transactions that were already pending before the lock may still be processed.
2. Review recent activity
Check your recent transactions in the OKX app and look for anything you don’t recognize. If you see suspicious activity, you should keep the card locked while you investigate.
3. Contact our support team
Reach out to our OKX Assistant and provide:
merchant name (if relevant)
timestamp
amount and currency
what you observed (for example, “card details exposed” or “unrecognized transaction”)
Support can clarify my options and guide me through next steps.To learn more about OKX Card, visit here.