C2C buying limit and T+N security protection guide

1. What is the C2C buying limit?

The C2C purchase limit is the purchase limit that can be triggered without triggering the N-day withdrawal limit and C2C selling limit when you purchase cryptocurrencies in C2C. The limit is calculated on a rolling 30-day cycle, and the system will determine the remaining amount based on the cumulative amount of cryptocurrencies purchased in C2C in the past 30 days.

After exceeding the C2C purchase limit, you can still make purchases on C2C. However, for orders that exceed the limit, the entire order amount will be subject to withdrawal and C2C selling restrictions. The number of days of restriction depends on the specific amount of excess. This restriction will not affect your other transactions or use of financial services on the platform.

If your C2C purchase order exceeds the limit, the page will display the relevant restrictions when you place the order. Please refer to the page display for the most accurate information. It is not possible to check the purchase limit in advance.

Note: the C2C purchase limit mechanism is only for users and does not involve C2C merchants. Users who purchase cryptocurrencies within the limit will still be subject to the platform's real-time risk monitoring and corresponding risk control measures.

2. Why set C2C buying limit security protection?

The security protection mechanism of C2C purchase limit can effectively limit the inflow of latent risk funds, avoid possible asset losses faced by both buyers and sellers, and ensure the safety of user funds. This mechanism restricts some users from frequent and large purchases in a short period of time, discourages risk funds from depositing cryptocurrencies into the platform, and greatly reduces the overall risk of user funds.

3. FAQs

Q: How can I confirm whether the current order has triggered T+N protection due to the purchase limit?

Your C2C buy limit is calculated on a 30-day rolling basis. The system determines your remaining limit based on the total amount of crypto you've purchased via C2C over the past 30 days. If your purchases exceed the limit and trigger a lock, you'll be notified before placing the order — the full amount of that order will be restricted by the C2C Buy Limit Protection and can't be lifted early through an appeal. You'll need to wait for the lock period to end.

Note: if there is no prompt to trigger the C2C limit security protection restriction, you can immediately sell or withdraw cryptocurrencies on C2C.

Q: How can I increase my credit limit?

The platform will comprehensively evaluate your C2C buying limit based on the overall behavior of your account and dynamically adjust it daily.

Note: even if your purchase limit is increased during this period, the previous orders that triggered the T+N security protection due to exceeding the limit will still retain the original limit and will not be lifted in advance.

Q: Why am I subject to T+N? How can I appeal?

This is because your cumulative purchase amount in the past 30 days has exceeded your monthly limit. Moreover, this T+N is automatically executed according to the quota rules and cannot be appealed. It is also recommended that you patiently wait for the lock-up period to end.

Note: please check the remaining purchase quota before placing an order to avoid triggering T+N again.

Q: What should I do if I purchase digital assets beyond the limit and trigger T+N security protection?

Please rest assured that the cryptocurrencies will remain safely in your account during the lock-up period. Only the C2C selling and withdrawal functions that limit the amount of your current purchase will not affect your other transactions and financial services on the platform. Please pay attention to the maximum expiration time displayed by the system. It is recommended to wait patiently. When the unlock time is reached, the system will automatically lift the restrictions.

Kind reminder: T+1 orders and 30-day buy limit orders do not support early unlock appeals (this is clearly stated on the order page that appeals are not supported after completion). Please wait patiently for the system to unlock automatically.