FAQ

Account management and security

How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 29 May 2026409
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 18 June 2026372
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 2 July 2026404
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 29 May 2026599
How do I change or reset my login password if I forgot my login credentials?
Published on 22 Aug 2023Updated on 29 July 202619,860
How do I update my login password?
Published on 22 Aug 2023Updated on 2 June 202632
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 24 July 20268,565
I haven't received the verification code
Published on 16 Aug 2023Updated on 25 June 202633,646
I haven't received the SMS code
Published on 16 Aug 2023Updated on 29 May 202634
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 24 July 20264,368
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 9 July 202613,799
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 29 May 20262,211
Disabling cloud sync on your authenticator app
Published on 12 May 2023Updated on 29 May 20265,191
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 29 May 2026301

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