- Beneficial Ownership FAQPublished on 10 Oct 2024Updated on 9 Feb 20261
- How do I start onboarding as an institutional user?Published on 10 Oct 2024Updated on 2 Feb 202655
- Beneficial Ownership FAQPublished on 10 Oct 2024Updated on 1 Dec 20256
- How do I check the status of my institutional verification?Published on 10 Oct 2024Updated on 8 Oct 202536
- How do I fix errors when submitting my institutional verification?Published on 10 Oct 2024Updated on 8 Oct 202560
- How do I verify my identity with Singpass?Published on 13 Sept 2024Updated on 9 Feb 20265
- Why did my identity verification fail?Published on 8 Aug 2024Updated on 2 Jan 202650
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 16 Mar 2026194
- My phone isn't working, what should I do?Published on 1 Aug 2024Updated on 27 Jan 20268
- How do I freeze my account? (app)Published on 11 July 2024Updated on 6 May 20267
- How do I secure my exchange account?Published on 12 June 2024Updated on 9 May 20261,334
- How do I register an account on OKX?Published on 23 May 2024Updated on 27 Apr 202627,651
- What attestation do we need to agree to when verifying as an institutional customer?Published on 5 Feb 2024Updated on 8 Oct 2025132
- What onboarding information is required for the government-owned enterprise?Published on 13 Oct 2023Updated on 6 Apr 202662
- What onboarding information is required for the non-profit organization (NPO)?Published on 13 Oct 2023Updated on 12 Feb 202671