Do I need to complete identity verification before using OKX Card? (EEA)

Yes. Identity verification (KYC) is mandatory before you can use OKX Pay and the OKX Card in the EEA.

Why KYC is required

KYC helps to:

• meet legal and regulatory requirements for financial services

• prevent fraud and account misuse

• protect customers and platform integrity

What to do if KYC is stuck or fails

Common reasons include:

• unclear document images

• mismatched personal data

• unsupported document types

• additional compliance checks

If your verification is delayed or rejected, follow the in-app instructions and contact OKX Support (OK Assistant) if you need help.

To learn more about OKX Card, visit here.