How do I update my email?

Self-service tool

For quick access, click the button below:

Scenario 1: Your email is accessible

On the app

1. Open the OKX app, and select Menu

   

   Open Menu page

2. Select Account settings, go to Security, and select Email under the Authentication methods section

3. Select Change email address

4. Enter your email address in the New email address field

5. Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.

6. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

   

   Select Unable to verify at the bottom of the page

7. You'll receive an email confirmation in your new email upon successfully changing your email

Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.

On the web

1. Go to Profile and select Security

2. Select Email address under the Authentication methods section.

3. Select Change email

4. Enter your email address in the New email field

5. Select Send code in both the New email authentication and Current email authentication fields. We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.

6. Enter the two-factor authentication (2FA) code to continue
   Note: select Unable to verify if you can't complete the verification

7. You'll receive an email confirmation in your new email upon successfully changing your email

Note: you're not allowed to perform crypto withdrawals within 24 hours after you've changed your email address.

Scenario 2: Your email is not accessible

Non-login status

Please follow the steps below to reset your security verification on your app. Make sure your app is updated to the latest version. Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.

1. On the login page, enter your phone or email address, then select Next > Forgot your password > Confirm

2. Review the Security notice and select Continue

3. Select Unable to verify > Reset authentication method

4. Tap Email > Confirm, review the Security notice and select Continue

5. Complete the required verification, then enter your other linked verification method on the security verification page. Follow the on-screen prompts to proceed until the process is complete.

Logged in status

1. Open the OKX app and go to Menu

2. Select Account settings and go to Security

3. Under the Authentication methods section, select Email

4. Select Change email address and tap No > Next > Email > Confirm.

5. Complete the required verification, then enter your new email address and the verification code will be sent to it. Tap Confirm to complete the reset.

Note: you can change or reset your email address, but you can't remove it.