FAQ
Account management and security
- Large Withdrawal Protection FAQPublished on 7 Jul 2026Updated on 20 Jul 20261
- How do I set up Offline Mode?Published on 7 Jul 2026Updated on 20 Jul 20261
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 21 Jul 20261,670
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 29 May 2026107
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 2 Jul 202679
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 29 May 202621
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 2 Jun 202656
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 29 May 2026315
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 18 Jun 2026211
- Passkey FAQPublished on 19 Mar 2025Updated on 2 Jul 2026158
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 29 May 202620,946
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 29 May 202683
- How do I download my account statements?Published on 6 Nov 2024Updated on 17 Jun 20264
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026246
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 2 Jun 20267
Showing 1-15 of 43 articles